BMC Course Categories

BMC AR System

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BMC AR System: Fundamentals Developing - Part 1

BMC Action Request (AR) System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. It enables you to automate business processes without learning a programming language or using complex development tools.

A BMC AR System application is a tool that you create to track data, processes, and issues. An application is an entity that consists of forms, workflow, and related objects that you have created in BMC Remedy AR System server. This course combines classroom instruction with laboratory exercises to guide students through basic development using Developer Studio. The lab exercises contain scenarios that simulate real world requirements.

By the end of the course, the student will have built deployable applications, forms, and workflow. 

BMC Certified Associate: AR System for Developers Online Exam

BMC Action Request (AR) System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. It enables you to automate business processes without learning a programming language or using complex development tools.

The BMC Certified Associate: AR System 20.x for Developers Online Exam will validate the technical competencies needed to successfully develop and customize the baseline functionality for BMC Remedy AR System. 

BMC AR System: Fundamentals Administering - Part 1 (WBT)

In this interactive Web Based Training (WBT) course, participants learn concepts that will build the foundation necessary to administer applications in Remedy AR System. This course introduces Remedy AR System architecture, concepts and functions. Participants learn how to navigate BMC Remedy Mid-Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments.

BMC AR System: Fundamentals Administering - Part 2 (ASP)

BMC Remedy Action Request (AR) System provides the foundation for BMC Helix ITSM. It enables you to automate business processes without learning a programming language or using complex development tools. In this course, you learn how to administer Remedy AR System. You will understand the tasks of an AR System administrator, from managing user access to maintaining an application.

After a review of the knowledge and skills learned in the BMC AR System: Fundamentals Administering - Part 1 course, you will dive into deeper concepts and technical aspects of Remedy AR System. This course provides students with the information and hands-on lab exercises for administering Remedy AR System. 

BMC Certified Associate: AR System for Administrators Online Exam

BMC Remedy Action Request System provides the foundation for BMC Helix ITSM. It enables you to automate business processes without learning a programming language or using complex development tools. In this course, you learnt how to administer Remedy AR System. You also learnt the tasks of an AR System administrator, from managing user access to maintaining an application.

The BMC Certified Associate: AR System for Administrators Online Exam Certification Exam will validate the technical competencies needed to successfully operate and administer out-of-the-box (OOTB) baseline functionality for BMC Remedy AR System. 

BMC Remedy AR System: Fundamentals of Performance Tuning for Administrators (WBT)

Maintaining high availability and performance of your Remedy AR system is extremely important to maintain the high business performance. Even systems that have been highly tuned for best performance occasionally experience performance issues. BMC Remedy AR System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions.

BMC Remedy AR System administrators are responsible for post-installation configuration, diagnosing errors, and day-to-day troubleshooting. In this course, you will be presented with typical errors that administrators face and how to resolve those issues. You can monitor and manage your BMC Remedy AR System. This helps to resolve issues before they impact the business. You learn about the most important configuration changes that can be made after installation that will improve overall performance.

This course familiarizes the learners with the performance benchmarking and tuning concepts, managing performance, load testing, monitoring system and troubleshooting failed performance from the BMC Remedy AR System console. 

BMC Helix ITSM

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BMC Helix ITSM: Fundamentals Administering - Part 1 (WBT)

BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future.

This online course provides BMC Helix ITSM application administrators with an introduction to ITSM application administration and introduces the architecture and common configuration elements of the BMC Helix ITSM applications, including Problem Management, Incident Management, Change Management, Asset Management, and Service Level Management. The course provides BMC ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Helix ITSM applications. 

BMC Helix ITSM: Fundamentals Administering - Part 2

BMC Helix ITSM is a powerful, industry-leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology - in real-time and into the future.

This course provides the application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Helix ITSM applications. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Helix ITSM applications to support the corresponding business processes. Note: This course does NOT include instruction on configuring or using Smart IT 

BMC Helix ITSM - Incident Management: Fundamentals Using (WBT)

BMC Service Desk uses automated, ITIL® compliant Incident Management and Problem Management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. The Incident Management process focuses on getting users up and running after disruptions. The Problem Management process focuses on determining the root cause of a problem, and on using the Change Management process to correct the root cause. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents.

This course provides you with a detailed understanding of the Incident Management process and its sub processes. You will learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Incident Management process.

IT Infrastructure Library® and ITIL® are registered trade marks of Axelos Limited. 

BMC Helix ITSM - Problem Management: Fundamentals Using (WBT)

BMC Service Desk uses automated, ITIL® compliant Incident Management and Problem Management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. The Incident Management process focuses on getting users up and running after disruptions. The Problem Management process focuses on determining the root cause of a problem, and on using the Change Management process to correct the root cause. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents.

This course provides you with a detailed understanding of the Problem Management process. You will learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Problem Management process.

IT Infrastructure Library® and ITIL® are registered trade marks of Axelos Limited. 

BMC Helix ITSM - Change Management: Fundamentals Using (WBT)

The BMC Helix ITSM - Change Management: Fundamentals Using (WBT) course introduces you to Change Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Release Coordinator, Change Coordinator, Change Manager and Specialist.

BMC Helix ITSM - Asset Management: Fundamentals Using (WBT)

The BMC Helix ITSM - Asset Management: Fundamentals Using (WBT) course introduces you to Asset Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Configuration Administrator, Contract Manager, Software Asset Manager, Approver, and Purchasing Agent.

BMC Certified Associate: Helix ITSM for Administrators Online Exam

BMC Helix ITSM streamlines and automates the processes around the IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology - in real-time and into the future.

The BMC Certified Associate for Helix ITSM Certification Exam will validate the technical competencies needed to successfully deploy, operate and administer out-of-the-box (OOTB) baseline functionality for ITSM. 

BMC Certified Professional: Helix ITSM Online Proctored Exam 

BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future.

The BMC Certified Professional for Helix ITSM Certification Exam will validate the technical competencies needed to successfully deploy, operate and administer out-of-the-box (OOTB) baseline functionality for BMC Helix ITSM . 

Remedy Knowledge Management: Using (WBT)

BMC Remedy Knowledge Management provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily BMC Remedy Incident Management and BMC Remedy Problem Management.

The BMC Remedy Knowledge Management: Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using BMC Remedy Knowledge Management.

BMC Service Request Management: Fundamentals for Users (WBT)

BMC Service Request Management (SRM) enables IT departments and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community.

This course provides BMC Service Request Management (SRM) users, service request coordinators, business managers, and approvers with the concepts to incorporate best practices when using the BMC SRM solution. It covers the features and functionality of BMC SRM. Participants will learn how to create, manage, and fulfill service requests. In addition, they will learn about SRM integration with BMC Digital Workplace and Smart IT. They will also become familiar with the basics of the Service Request Coordinator Console and the Business Manager Console. 

BMC Work Order Management: Fundamentals for Users (WBT)

Work Order Management is a back-end application of BMC Service Request Management (SRM) that provides basic facilities for assignment, status, work info, and task management. BMC SRM integration with Work Order Management allows users to create a generic work-order process.

This online course provides Work Order Managers and Work Order Assignees with the information and experience that they need to fulfill service requests successfully.

In this course, participants will learn about functional areas of the Work Order Console. They will learn how to create and manage work orders, and will become familiar with the Task Management System (TMS) and SRM Request Entry Console. 

BMC Atrium Service Level Management: Basic (WBT)

The BMC Atrium Service Level Management application provides a combined solution to bridge operations and services. This application is designed to ensure delivery of agreed-upon levels of service to the customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts, using the BMC Atrium SLM application, which helps them to monitor the performance of a service, other configuration items, and infrastructure processes. Participants also learn how to generate and interpret reports using the Report Console to document critical metrics about Service Level Agreements (SLAs).

BMC Helix Data Manager: Fundamentals Migrating Data

The BMC Helix Data Manager, previously known as the Customer Move Tool, is a migration tool that enables you to migrate Remedy data to a new system, reducing the duration and costs of upgrades and data migration processes. In this course, not only will you be introduced to the capabilities of BMC Helix Data Manager, but you will also learn how to install and run the tool
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You will also learn more about the migration process and how to plan and implement a cutover migration. 

BMC Helix ITSM – Smart IT: Fundamentals Using (WBT)

Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile Service Desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles.

This course will give Smart IT Users an overview of the Smart IT main features before they begin to use them in real time. At the end of the course, the learners will be equipped with the knowledge to easily work with tickets, knowledge articles, assets, and the main features of Smart IT. 

Helix ITSM - Smart IT: Fundamentals Using Change Management (WBT)

Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.

This course will give Smart IT Change Management users an overview of the Smart IT main features and detailed Change Management features before they begin to use them in real-time.

At the end of the course, the learners will be equipped with the knowledge to easily work with change management processes, the main features of Smart IT, change request creation through closure steps 

Helix ITSM - Smart IT: Fundamentals Using Asset Management (WBT)

This course will give Smart IT Asset Management users an overview of the main Smart IT features before they begin to use them in real-time.

At the end of the course, the learners will be equipped with the knowledge of main features of Smart IT and easily work with the asset processes, features, and records. 

Helix ITSM - Smart IT: Fundamentals Using Release Management (WBT)

Helix ITSM - Smart IT provides the next-generation user experience for BMC Remedy IT Service Management (BMC Remedy ITSM). It sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.

This course will give Smart IT Release Management users the knowledge to work with release management processes, features, and tickets. 

BMC Helix ITSM – Smart IT: Fundamentals Administering

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This course provides students with the information and hands-on lab exercises for configuring and administering Smart IT. 

BMC Certified Associate: Helix ITSM – Smart IT Online Exam

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles. Companies deploying and using Remedy with Smart IT realize full value only when their solution is effectively implemented and administrated.

The BMC Certified Associate: Helix ITSM – Smart IT Online Exam Certification Exam will validate the technical competencies needed to successfully configure and administer out-of-the-box (OOTB) baseline functionality for Remedy with Smart IT. 

CMDB

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BMC Helix CMDB: Fundamentals Administering - Part 1 (WBT)

BMC Helix Configuration Management Database (CMDB) helps you to source, store, monitor, and manage the configuration item (CI) data from multiple sources into a single location allowing you to understand your environment.

In this course, you will be introduced to the fundamentals of using BMC Helix CMDB. You will learn about the Common Data Model as well as the processes for the reconciliation and integration of data in the CMDB. Additionally, you will be introduced to the CMDB Portal dashboard. 

BMC Helix CMDB: Fundamentals Administering - Part 2

BMC Helix CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. A rich, centralized representation of services helps you plan, deliver, operate, govern, and assign priorities to business services. The BMC Helix CMDB Fundamentals Administering - Part 2 course teaches students about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks. This five-day course is focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. Students will learn how to configure their environment to meet the requirements of CMDB consumers in the business. Additionally, this course covers the routine administration and maintenance of the CMDB.

After having attended this course, you will be able to maximize the out-of-the-box functionality of BMC Helix CMDB. 

BMC Certified Associate: Helix CMDB for Administrators Online Exam

BMC Helix CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. A rich, centralized representation of services helps you plan, deliver, operate, govern, and assign priorities to business services.

The BMC Certified Associate for BMC Helix CMDB Certification Exam will validate the technical competencies needed to successfully deploy, operate and administer out-of-the-box (OOTB) baseline functionality for BMC CMDB. 

Digital Workplace

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BMC Helix Digital Workplace: Fundamentals Using (WBT)

BMC Helix Digital Workplace offers two applications, BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog. The BMC Helix Digital Workplace displays meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. It also helps users find location maps, reserve meeting rooms, install software, upgrade equipment, and book appointments.

This course gives Digital Workplace users an overview of the Digital Workplace Basic and Advanced features. They will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request. In addition, they will learn how to update the user profile, manage posts and connections, book an appointment, and view the health status of a service. 

BMC Helix Digital Workplace Basic: Fundamentals Administering

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Basic license. 

BMC Helix Digital Workplace Advanced: Fundamentals Administering

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Advanced license. 

BMC Helix Digital Workplace: Fundamentals Catalog Administering - Part 1 (WBT)

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. This application integrates with external fulfillment systems through service connectors to enable communication between the catalog application platform and the different fulfillment systems.

In this online training, students will learn about the basic concepts and benefits of Digital Workplace Catalog. They also learn about catalog user roles, services, workflows, bundles, banners, and much more. Step-by-step simulations are designed to guide students with performing the actions required to successfully perform their job. 

BMC Helix Digital Workplace Advanced: Fundamentals Catalog Administering – Part 2

BMC Helix Digital Workplace offers two applications, Digital Workplace Client and Digital Workplace Catalog. BMC Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors, custom interfaces to enable communication between the catalog application platform and the different fulfillment systems.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring BMC Digital Workplace Catalog and creating fundamental service and workflows.

Note: The BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3 course will cover the additional configuration, connectors, and advance service creation. 

BMC Helix Digital Workplace Advanced: Fundamentals Catalog Administering - Part 3

BMC Helix Digital Workplace offers two applications, Digital Workplace Client and Digital Workplace Catalog. BMC Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors, custom interfaces to enable communication between the catalog application platform and the different fulfillment systems.

This course provides students with the information and hands-on lab exercises they need to perform additional BMC Digital Workplace Catalog configuration, connectors, and service creation. 

BMC Certified Associate: Helix Digital Workplace Advanced Online Exam

BMC Digital Workplace offers two applications, BMC Digital Workplace and BMC Digital Workplace Catalog. Companies deploying and using BMC Digital Workplace realize full value only when their solution is effectively implemented and administered. To ensure deployments and administrations are performed to best practice standards, BMC Software maintains a technical certification program.

The BMC Certified Associate for Helix Digital Workplace Advanced Certification Exam will validate the technical competencies needed to successfully configure and administer out-of-the-box (OOTB) baseline functionality for BMC Digital Workplace. 

BMC Certified Associate: Helix Digital Workplace Advanced Catalog Online Exam 

BMC Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors, custom interfaces to enable communication between the catalog application and the different fulfillment systems. Companies deploying and using BMC Digital Workplace Catalog realize full value only when their solution is effectively implemented and administered. To ensure deployments and administrations are performed to best practice standards, BMC Software maintains a technical certification program.

The BMC Certified Associate for Helix Digital Workplace Advanced Catalog Certification Exam will validate the technical competencies needed to successfully configure and administer out-of-the-box (OOTB) baseline functionality for BMC Digital Workplace Catalog. 

BMC Certified Professional: Helix Digital Workplace Advanced Online Proctored Exam

BMC Digital Workplace offers two applications, BMC Digital Workplace and BMC Digital Workplace Catalog. BMC Digital Workplace is highly configurable and the features available to users in the application depend on which functionality the administrator enables and how the administrator configures the product. With BMC Digital Workplace Catalog, service catalog administrators can design services that external systems fulfill.

Companies deploying and using BMC Digital Workplace and BMC Digital Workplace Catalog realize full value only when their solution is effectively implemented and administered. To ensure deployments and administrations are performed to best practice standards, BMC Software maintains a technical certification program.

The BMC Certified Professional for BMC Digital Workplace Certification Exam will validate the technical competencies needed to successfully configure and administer out-of-the-box (OOTB) baseline functionality for BMC Digital Workplace Advanced and BMC Digital Workplace Catalog. 

Smart Reporting

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BMC Remedy Smart Reporting: Fundamentals Using (WBT)

This course introduces the learners to the key features and functionality of the BMC Remedy Smart Reporting application. This course primarily focuses on describing the basic reporting concepts for BMC Remedy Smart Reporting users.

It also provides information related to various Smart Reporting components such as reports, dashboard tabs, storyboards, and stories. Additionally, it describes all the important console elements and provides details about various reports available out of the box.

This course is applicable primarily to Report Consumers & Collaborators, Personal Content Writers, Public Content Writers, and Dashboard Consumers. 

BMC Helix ITSM - Smart Reporting: Fundamentals Administering

BMC Remedy Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection. It is designed to reuse components, such as Source Connections and Views. 

This two-day course provides students with the information and hands-on lab exercises for administering BMC Remedy Smart Reporting.

This course is applicable primarily to the Administrators who are responsible for onboarding, offboarding and configuring BMC Remedy Smart Reporting. The learners will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and perform other administering tasks. 

BMC Helix ITSM - Smart Reporting: Fundamentals Report Designing

BMC Remedy Smart Reporting is an easy-to-use, web-based report writer that gives you the ability to create powerful, stunning reports, and visualizations that allows for data driven insights into your organization.

This course introduces learners to deep level customization and design functionality available in BMC Remedy Smart Reporting application. This course primarily focuses on the custom report creation process using a variety of functions. In addition, this course will provide more insights in regard to new functionalities such as Freehand SQL, Subquery and Advanced Authoring.

Learners will gain hands-on experience in designing various types of custom reports using different advanced functionalities. 

BMC Certified Associate: Helix ITSM - Smart Reporting Online Exam

BMC Remedy Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection. It is designed to reuse components, such as Source Connections and Views.

Companies deploying and using BMC Remedy Smart Reporting realize full value only when their solution is effectively implemented and administrated.

The BMC Certified Associate for Helix ITSM - Smart Reporting Certification Exam will validate the technical competencies needed to successfully configure and administer out-of-the-box (OOTB) baseline functionality for BMC Remedy Smart Reporting. 

BMC Certified Associate: Helix ITSM - Smart Reporting Designing Online Exam

BMC Remedy Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection. It is designed to reuse components, such as Source Connections and Views. The BMC Certified Associate: Helix ITSM - Smart Reporting Designing Certification Exam will validate the technical competencies needed to successfully create custom reports and the use of other functionalities such as Freehand SQL, Subquery, and Advanced Authoring in BMC Remedy Smart Reporting.